Where did customer service go?

Alright so I made the mistake of trusting my cell company by telling me if I switched my program and sign up for paperless & automatic withdrawal it would be less then I am paying now.  I know, too good to be true but I asked her 2 times to verify.

Yep you guessed it, I received my 1st bill of the now $40 higher amount yes $40.  So I called and my so called customer service rep informed too bad.  Really that is how you talk to your customers?  She said it was my fault for believing that first girl.  I SHOULD have investigated that.  Me, the customer calls the company is informed of what new amount will be and I should investigate, so how was I to do this?  I thought calling the company was the way.  I then asked to go back to my old plan by some miracle the computer has lost all the codes with my account.  How convenient.

Then being older and wiser I aired my complaint to BBB, hopefully this problem will be addressed.  I know I am screwed with this company for now, till Dec then poof I am gone as I have no contract enforced. What I would like to see is that a company has to email, fax or mail the agreed amount and then the customer returns it that way there is no doubt of the amount and a customer can prove that their employees are not doing their jobs.

And when I tried to tell this not very nice gal there is no way I would call to lower my bill and agree to a higher amount, she laughed and said "I don't know that" where I wanted to throw my cell phone at her!!